Return & Refund

YYSLUPING Return & Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not 100% satisfied, we offer a 30-Day Return & Refund Policy from the date of delivery.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: The request must be made within 30 calendar days of delivery.
  • Condition: The item must be unused, in the same condition as received, and in its original packaging with all tags and accessories intact.
  • Inspection: All returns are subject to inspection upon arrival at our warehouse.

Non-Returnable Items:

  • Products damaged due to improper use (drops, water damage, etc.).
  • Products repaired by third parties.
  • Free promotional items.
  • Products returned after the 30-day window without a valid warranty claim.

3. Return Shipping Costs

  • Customer Responsibility: For returns due to "change of mind" or incorrect order placement, the customer is responsible for return shipping. Shipping costs are non-reimbursable unless a prepaid label was provided.
  • YYSLUPING Responsibility: We cover the return shipping cost if the return is caused by:
    • Manufacturing defects or quality issues.
    • Shipping errors (wrong item sent).
    • Damaged or missing items.
  • Lost Packages: YYSLUPING is not responsible for packages lost after the tracking status shows "Delivered" to the correct address.

4. Order Cancellations

  • Before Shipping: You may cancel your order for a full refund within 1 business day.
  • After Shipping: Once shipped, the order cannot be canceled. You must receive the item and then initiate a return following our standard return process.

5. Special Cases & Defects

If you receive a defective or damaged product, please follow these specific guidelines:

  • Dead On Arrival (DOA):
    • Contact us within 7 days of delivery.
    • Provide a clear video or photo proof of the defect.
    • We will arrange a free replacement or full refund.
  • Damaged Packaging/Missing Items:
    • If the outer packaging is broken or items are missing, contact us immediately with photos.
    • If the package is visibly damaged upon delivery, please refuse the package or file a claim with the courier immediately.

6. How to Return

  1. Contact Support: Email us at service@yysluping.com with your Order Number and reason for return to obtain a Return Merchandise Authorization (RMA).
  2. Ship It Back: Send the product to the address provided by our support team. Please keep the shipping receipt.
  3. Inspection: We will inspect the returned item upon arrival.

7. Refund Processing

  • Approval: We will notify you via email once your return is received and approved.
  • Timeline: Refunds are processed within 1-3 business days of approval.
  • Refund Method: Funds will be returned to your original payment method.
    • PayPal: 3-5 business days.
    • Credit/Debit Card: 7-14 business days (depending on your bank).

Business Address:

Room 1315, Building A, SanHuan Technology Building,

No. 188, Dongchang Road, Yutang Sub-district,

Guangming New District, Shenzhen City, Guangdong Province, China